contact us

bOOK sERVICE

Fill in details below and our service manager will confirm within 15 minutes.

(800) 555-VELO (8356)

Toll-Free Customer Service & Emergency Help

(800) 555-VELO (8356)

Send photos of broken bike parts for instant quote

support@
veloshift.com

General questions & corporate fleet services

Frequently Asked Questions

Everything you need to know about our mobile bicycle repair service.

We drive our custom-outfitted mechanic van right to your home, office, or designated location. You don’t even need to be outside while we work—you can hand us the keys or bike, and we’ll perform all repairs in our workshop van and return it tested and ready to ride!

Yes! Our mechanics are certified for Bosch, Shimano Steps, Bafang, Specialized Mind, and Brose e-bike systems. We carry diagnostic computers and replacement components for major e-bike brands.

Our vans stock over 500 standard replacement parts (tubes, tires, brake pads, chains, cables, cassettes, and derailleurs). If a rare part is required, we can order it or return within 24–48 hours to complete the repair.

You pay only after the job is finished and you’re 100% satisfied. We accept credit cards, Apple Pay, Google Pay, and cash. All repairs come with a 30-day labor guarantee.